Complaints Policy

Last updated: October 14, 2026

Did something go wrong? It might be this site, how we handled your request, or a professional we connected you with. Either way, we want to hear about it. Every complaint gets read.

Phone (737) 259-7007, or write to us from the contact page. Tell us what happened and when. Let us know how you'd like us to reach you.

We'll confirm your complaint arrived, and we'll look into it. We're a referral service and don't carry out repairs. A complaint about how good a repair was, what it cost or how long it took needs the company that did the work. We'll make sure it reaches them.

If the complaint is about this website or what it says, we'll fix it ourselves. The same goes for how we handled your request before you spoke with a professional.

Feel we didn't handle it well? Ask for a second review through the contact form. We'll look at it again.

For a contractor's permitted repair, start with your city's building inspection department. Trouble with an insurer over a claim goes to the Texas Department of Insurance.

Using this site never means giving up your right to complain to a state or local agency. You'll never see a made-up review or rating here. A genuine complaint is never taken down in return for anything.

Contact page or (737) 259-7007.